Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • GENERAL:

    PARISMETRO.COM®™ is a DBA of EUROQUEST, LLC®™

    16.Our Responsibility:
    Consumers acknowledge by their acceptance, that EuroQuest and its dba, its agents and suppliers, in making arrangements for hotels, tours, transportation or any service in connection with the itineraries of individual travelers shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in the tours. Further, EuroQuest, its agents and suppliers accept no responsibility for any sickness, pilferage, labor disputes, strikes, machinery breakdown, government restrains, acts of war and terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control. EuroQuest reserves the right to cancel, change or substitute any service and to decline to accept or retain any tour members at any time for any reason including, without limitation, insufficient number of participants. The sole responsibility of any airline used in any tour is limited to that set out in the passenger contract evidenced by the ticket. Any ARC or IATA carriers shall not be liable for any inconvenience, loss or damage, injury, accident, delay or irregularity which may be occasioned by reason of defect or through the acts or omissions of any person or company performing or rendering the services, responsible for any changes or increased costs incurred by passengers as a result of the cancellation of services due to be provided by its agents or suppliers for any reason including, without limitation, insufficient number of participants. All travel documents/vouchers are issued subject to the terms and conditions specified by EuroQuest, its agents and suppliers.

    17. Disputes    

    Any dispute relating in any way to your visit to EuroQuest LLC or to products you purchase through EuroQuest LLC or ti's DBA consumer web sites shall be submitted to confidential arbitration in Jersey City, New Jersey

    This agreement is governed by the laws of the State of New Jersey, USA. You hereby consent to the exclusive jurisdiction and venue of courts in New Jersey USA, in all disputes arising out of or relating to the use of this Web site. Use of this Web site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.   

    You agree that no joint venture, partnership, employment, or agency relationship exists between you and EUROQUEST, LLC. as a result of this agreement or use of this Web site.

    EUROQUEST, LLC.'s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of EUROQUEST, LLC.'s right to comply with law enforcement requests or requirements relating to your use of this Web site or information provided to or gathered by EUROQUEST, LLC. with respect to such use.

    If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

    This agreement constitutes the entire agreement between the customer and EUROQUEST, LLC. with respect to this Web site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and EUROQUEST, LLC. with respect to this Web site.

    Any rights not expressly granted herein are reserved.

    COPYRIGHT AND TRADEMARK NOTICES

    All contents of this Web site is owned by EUROQUEST LLC.

     Copyright © 2015-2017 Paris Metro. All rights reserved. EUROQUEST, LLC®™ . All rights reserved.



  • Copyright
  • All content appearing on this Web site is the property of:

    Paris Metro®™ DBA of EUROQUEST, LLC®™
    330 Washington Street
    PMB# 520
    Hoboken NJ 07030

    Copyright © 2015-2017 Paris Metro. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2015-2017 Paris Metro. All rights reserved.

    This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Paris Metro and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Paris Metro believes that customer conduct violates applicable law or is harmful to the interests of Paris Metro and its subsidiaries.

     



  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Paris Metro®™ DBA EUROQUEST, LLC®™. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Paris Metro®™ DBA EUROQUEST, LLC®™ or any third party, except as expressly granted herein.



  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Paris Metro and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Paris Metro believes that customer conduct violates applicable law or is harmful to the interests of Paris Metro and its subsidiaries.



  • Privacy Policy
  • Paris Metro use of personal information that you may submit to Paris Metro through this Web site is governed by the Paris Metro®™ DBA EUROQUEST, LLC®™ Privacy Policy.

    This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Paris Metro and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Paris Metro believes that customer conduct violates applicable law or is harmful to the interests of Paris Metro and its subsidiaries.



  • Consumer Agreement
  • GENERAL CONDITIONS FOR ALL TOURS (BUS-MINIBUS-PRIVATE CARS) EXCURSIONS – SIGHTSEEING – HOTELS – AIR RESERVATIONS - PASSES-VOUCHERS-SERVICES

    Please read the booking conditions carefully as they incorporate the basis on which bookings are accepted.

    1.Product Validity:

    TOURS and EXCURSIONS are valid as per the dates displayed on the Online Catalogue pages of web site.

    PASSES and TICKETS are valid from the date of first use. All durations noted in the passes are consecutive days (unless noted in the Pass' description.  You have the freedom to choose when to activate your pass, but once you do, you have consecutive days from that point.  Note:  a day is complete at 11:59 pm on any day.  Therefore, don't start using a pass late at night unless you can afford to give up that day.

    2.Payment:
    Credit cards accepted: Mastercard, Visa, American Express, Discover.
    Full payment by credit card is required to make a reservation.
    Payment will be listed as EUROQUEST, LLC on the credit card statement. All orders will be subject to a non-refundable per order Handling/processing fee to cover for the several redemption points we have set up in all the countries we operate from. Purchased insurance will not be refundable.

    3.Correct Spelling of Names, Titles:
    All names, titles and initials of those traveling should be correctly given at the time of booking. Changes cannot be made at a later date.

    4.Modifications/Amendments:
    All requests for modifications/amendments must be directed to the EuroQuest Customer Service Department who will implement the request. The first two requests will not attract a fee; subsequent requests will attract a fee of 25.00 per booking. The amendment fee will be charged in the same currency as the booking transaction. Amendment requests made within 2 days of travel are unable to be fulfilled and are 100% non refundable. The original booking stands

    6.5.2 Delayed flights/Trains:
    The driver will wait a maximum of 1 hour after the flight's scheduled time (30 minutes for trains).  Example:  For a flight supposed to arrive at 09AM, the driver will wait until 10AM. EUROQUEST, LLC and it's dba or affiliates are not responsible for delayed flights, strikes or lost luggage or for updated information that will be showed after our driver is already on the way to the airport.  In case of delays greater than 60 minutes, the driver will leave automatically and NO refunds will be given in any circumstances. In some cases, and solely at the discretion of our drivers and for the convenience of our customers, drivers may wait longer than 1 hour after the flight schedule time, but will charge the customer directly for a "waiting hour" supplemental charge, to be paid locally to the driver. Customer will be responsible for the waiting hour charge to be paid to the Driver.  REMINDER:  We strongly suggest purchasing our Travel Insurance from our site, for protection against delays and other mis-happenings.

    6.5.3 Departure transfer to the airport:  Pick up at least 3. to 2.5 hours before the flight schedule time. EUROQUEST, LLC and it's dba or affiliates will not be responsible for missed flights for any reasons.

    6.5.4 Railway transfers:  The driver will wait at the beginning of the platform and for a maximum of 30 minutes according to the original reservation of the transfer.

    6.5.5 For "shared" transfers, customers may wait up to 30 to 45 minutes after meeting with our driver for their departure to the hotel, in order for the driver to pick up other customers arriving from different flights, terminals. 

    6.5.6 In case of problems for pick ups, an emergency telephone number for our transfer provider will be provided on your voucher/receipt.
     
    6.6.Passes (Museum – City – Metro – Bus – Attractions)
    6.6.1 Passes & Redeemable Vouchers for Passes are non-refundable – non exchangeable. 
    Passes, Vouchers and products are not replaceable if lost or stolen. The rule applies in the event of closure of participating locations for public holidays or unforeseen events (strikes, etc.) .  Some blackout dates may occur. Consumers understands and agrees that the payments via Credit Card or the mailing of the form accompanied a check or money order shall be decreed a binding acceptance of Paris Metro - EuroQuest LLC offer and that all sales are final.  If the Pass Insurance was purchased at check out, then the following conditions will apply: All refunds or exchanges will be subject to a 25% restocking fee. Handling, Shipping - Credit Card processing and overnight fees are not refundable.  Insurance purchases is non refundable.  All International orders (currencies other than US$) will be refunded according to our policies and based on the US$ amount collected at the time of purchase.  EUROQUEST, LLC and it's affiliates will not be responsible for the differences in exchange rate that may occur at the time of refund between the US$ and other foreign currencies. If you purchased our Insurance at the time of booking - and would like to obtain your refund or exchange passes, please send via registered mail your EMAIL RECEIPT, a LETTER explaining the reason of your refund or exchange - your original unused- untouched and unmarked passes to the following address:

    REGULAR MAIL SHOULD BE ADDRESSED TO:
    REDMOND BCMS-Euroquest Travel Group
    495 East Main street
    DENVILLE, NJ 07834 - USA

    7.Passports/Visas:
    It is the responsibility of all passengers, regardless of the passport they hold, to check with the appropriate consulates to determine if any visas are required. As visa and health requirements are subject to change without notice, it is recommended that verification prior to travel be made of existing foreign visa and health requirements.

    8.Prices:
    Prices are per person, unless otherwise specified. Prices are based on the local tariffs at the time of quoting converted at the prevailing foreign exchange rate. Depending on which site you purchase our products, your credit card will be charged in US$ (.COM sites or if you are ordering outside the EURO Zone) or in EURO€ (.FR sites or if you are ordering from within the EURO Zone).  We are not responsible for Interbank conversion rates applied between your Credit card company and our processing banks. Price quotations are subject to change without notice until a booking has been confirmed.

    9.Not Included:
    Any applicable foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger facility charges and international transportation tax.

    Tips/gratuities to tour directors, drivers, and local guides; passports; visa; baggage and personal insurance; beverages and food not listed under inclusions in the travel product (these items are billed to you before leaving the hotel/restaurant); and all other items of a personal nature.

    10.Accuracy:
    We check and recheck facts about the travel product offered to ensure accuracy. When we are told in advance of a significant change to a booking, we notify the consumer/travel agent/distributor.

    11.Accommodation:
    Those hotels listed will be used on most tours and packages. If a change is made for any reason, every effort will be made to ensure hotels used will be the equivalent of those shown.  Please note that it is standard policy that hotel rooms are not available for check-in before 3.00pm on the date of arrival.

    12.Travel Insurance:
    For our customers convenience and peace of mind, we offer Travel Insurance for travel arrangement purchased via our web sites.     It is strongly recommended that you take advantage of our Travel Protection Plan in the event that you need to cancel or interrupt your trip, require emergency medical assistance, experience a travel delay or lose your baggage. The plan that we suggest is administered by a third party travel insurance provider and the contract for this service is therefore between you and the Insurance Carrier and based on their terms and conditions. It is your responsibility to read and study the travel insurance plan suggested and to understand its Terms & Conditions - as listed on their web site or brochures, so that you may select an insurance plan that is adapted to your specific needs and requirements. All insurance claims have to be directed to the Travel Insurance company. Those terms and conditions are provided on their website. The Travel Protection Plan is not in effect until your payment for the plan is received, and the Travel Insurance premium is non-refundable. All Passes (Museums, Bus –Metro – Attractions) can also be insured against non-usage at check –out only. Please refer to the cancellation fees listed at section 6.6.1.

    13.Baggage:

    Due to limited space on motorcoach tours, we ask tour members to carry one bag per person on each tour. Wheeled carry-on bags are not suitable as hand luggage on motorcoaches.



  • Shipping & Delivery
  • At this time, Paris Metro ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico. Additionally, Paris Metro ships merchandise to Canada, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

    Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Paris Metro is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

    14.Travel Voucher(s):
    For some products, a EuroQuest voucher will be provided for service purchased. Depending on your purchase, the Original passes or Printed Electronic Travel Vouchers must be presented for admission at each attraction.  All passes and Printed Electronic Vouchers are good for general admission during normal operating hours. Redeemable Vouchers for Passes or Events are non-refundable – non exchangeable - as stipulated in section 6.6.1 of the Terms & Conditions.  EUROQUEST, LLC and it's dba or affiliates are not responsible for lost, stolen or damaged cards or Vouchers. The rule applies in the event of closure of participating locations for public holidays or unforeseen events (strikes, etc.) .  Some blackout dates may occur. Consumers understands and agrees that the payments via Credit Card or the mailing of the form accompanied a check or money order shall be decreed a binding acceptance of EuroQuest LLC offer and that all sales are final.

    15.Shippable Items(s):
    You may request some of our GENUINE PASSES or TICKETS to be mailed to you instead of printing an Electronic Travel Voucher and redeeming it later. In that case please allow 2 business days processing time before sending your order.  Also note that all shippable orders received after 2PM Eastern Standard Time or over the weekend or during a holiday will be processed the next business day.

    Important: Your package will be delivered at the address indicated.  A signature will be required. For our customer's peace of mind, we offer shipping insurance at the time of ordering. EUROQUEST, LLC and it's dba or affiliates will not be held responsible for any packages lost once proof of delivery is provided by mail carrier. If you live in an area experiencing snow storms or other extreme weather, weather delays may add an additional 1 to 2 days to the estimated delivery date of your order.



  • International
  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Paris Metro is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.



  • Warranties
  • The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Paris Metro makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Paris Metro SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Paris Metro BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.



  • Return Policy
  • 5.Refunds:
    5.1.Prior to Departure
    Please refer to the cancellation fees listed at section 6 below.

    5.2.After Departure
    No refunds are available once a tour is commenced or in respect of any tour, excursion, pass, ticket, package, accommodation, meals or any other services utilized.

    6.Cancellation Charges:
    Canceling a purchase with EUROQUEST, LLC or it's dba or affiliates will result in cancellation fees being applied. EuroQuest will charge cancellation fees as stated below in Sections 6.1 to 6.5. Additional fees may be levied by the individual supplier/operator above and beyond the fees outlined below. When canceling the booking you will be notified via email, facsimile or telephone of the total cancellation fees.
     
    6.1.Packages (Including Air and/or Accommodation):
    6.1.1 Greater than 45 days of departure, 20% of the total package price.
    6.1.2 Within 45 to 30 days of departure, 50% of the total package price.
    6.1.3 Within 29 to 0 days of departure, 100% of the total package price. (Included event and attraction tickets attract a fee of 100% at any time as per Section 6.4)
    6.1.4 (If a Package booking includes non-refundable Air or is during a special event period [including but not limited to Trade Fairs, Public or National Holidays, School Holidays, New Year, Thanksgiving, Christmas, Easter], any cancellation will attract a fee equal to 100% of the total package price).

    6.2.Short Duration Tours (Duration = 1 Full Day or less):
    6.2.1 Greater than 6 days of departure, 20% of the total tour price.
    6.2.2 Within 6 to 3 days of departure, 50% of the total tour price.
    6.2.3 Within 2 to 0 days of departure, 100% of the total tour price. (Included event and attraction tickets attract a fee equal to 100% at any time as per Section 6.4).

    6.3.Extended Duration Tours/Cruises/Rail Tours (Duration = 1 or More Overnight Stays):
    6.3.1 Greater than 45 days of departure, 20% of the total tour price.
    6.3.2 Within 45 to 30 days of departure, 50% of the total tour price.
    6.3.3 Within 29 to 0 days of departure, 100% of the total tour price. (Included event and attraction tickets attract a fee equal to 100% at any time as per Section 6.4).

    6.4. Events and Attractions:
    6.4.1 Any cancellation on event, attraction tickets/passes, Tours and Excursions attract a fee equal to 100%.

    6.5.Transfers:
    6.5.1 Cancellations (Pre or Post):  Any cancellations or no shows on transfer bookings attract a fee equal to 100%.

    6.6.Passes (Museum – City – Metro – Bus – Attractions)
    6.6.1 Passes & Redeemable Vouchers for Passes are non-refundable – non exchangeable. 
    Passes, Vouchers and products are not replaceable if lost or stolen. The rule applies in the event of closure of participating locations for public holidays or unforeseen events (strikes, etc.) .  Some blackout dates may occur. Consumers understands and agrees that the payments via Credit Card or the mailing of the form accompanied a check or money order shall be decreed a binding acceptance of EuroQuest LLC offer and that all sales are final.  If the Pass Insurance was purchased at check out, then the following conditions will apply: All refunds or exchanges will be subject to a 25% restocking fee. Handling, Shipping - Credit Card processing and overnight fees are not refundable.  Insurance purchases is non refundable.  All International orders (currencies other than US$) will be refunded according to our policies and based on the US$ amount collected at the time of purchase.  EUROQUEST, LLC and it's affiliates will not be responsible for the differences in exchange rate that may occur at the time of refund between the US$ and other foreign currencies. If you purchased our Insurance at the time of booking - and would like to obtain your refund or exchange passes, please send via registered mail your EMAIL RECEIPT, a LETTER explaining the reason of your refund or exchange - your original unused- untouched and unmarked passes to the following address:

    REGULAR MAIL SHOULD BE ADDRESSED TO:
    REDMOND BCMS-Euroquest Travel Group
    495 East Main street
    DENVILLE, NJ 07834 - USA



  • Miscellaneous
  • VOID WHERE PROHIBITED:
    Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Paris Metro and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

    GOVERNING LAW:
    This agreement is governed by the laws of the State of New Jersey, USA. You hereby consent to the exclusive jurisdiction and venue of courts in New Jersey USA, in all disputes arising out of or relating to the use of this Web site. Use of this Web site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

    MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Paris Metro with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Paris Metro with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Paris Metro. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

    COPYRIGHT AND TRADEMARK NOTICES:  All contents of this Web site is owned by EUROQUEST LLC Copyright © 2015-2017 Paris Metro. All rights reserved.